London, 1 November 2022. Telefónica Tech launched a new Customer Experience Centre, officially opened today by Mark Gorton CEO of Telefónica Tech UK&I and Microsoft UK's Surface Director, Alex Smith.
Based at the company’s UK headquarters in London, this new resource will offer customers the opportunity to immerse themselves in the latest productivity solutions and get first-hand experience in using premium workplace devices such as the latest modern Microsoft Surface Devices running Windows 11.
It will serve as a best-practice hub to help customers access a deeper understanding of the broader capabilities of M365 and O365 in a true-to-life environment on live devices. The centre has been designed to host smaller groups but the in-person experience can be extended to a broader set of stakeholders within an organisation by using Microsoft Meetings and Teams.
As well as deepening their knowledge of the solutions it will help IT teams gain a better appreciation of the end-user experience . The goal is to offer close interaction with Telefónica Tech's experts in an informal setting to help build a greater understanding of what training, adoption and change may be required to make a technology rollout successful.
The latest IDC research shows Windows 11 and premium devices are lowering the total cost of ownership through IT staff time savings and employee productivity gains.* This follows the official launch in October of the latest 2-in-1 Surface Pro 9 and the Surface Laptop 5 featuring Windows 11, both showcased by Microsoft at the Customer Experience Centre launch.
This latest initiative is part of Telefónica Tech’s ongoing commitment to sharing the best technologies to make working easier and smoother for all its customers.
Mark Gorton, CEO of Telefónica Tech UK&I, said: “I am delighted to officially open our new Customer Experience Centre in our London headquarters. The new centre has been designed to provide an immersive and interactive environment, where customers can see the breadth of our extensive technology solutions first-hand and get a feel for how they work on the latest devices. As a business, this investment is focused on supporting our customers to find the best solutions for their organisation in a small-scale setting with the help of our experts.”
Elton Nitschke, Head of Modern Workplace at Telefónica Tech UK&I, added: “As consumers, we typically head to the high street to experience innovative technology in person, so why not offer this kind of service to business customers too? We want our customers to get excited about the latest technology and to look, feel and touch the best workplace technologies.”
Telefónica Tech created the centre in response to the knowledge and skills gaps left by the rapid acceleration of hybrid working. This resource will be available to all customers but was designed particularly to assist IT teams, within larger organisations such as NHS trusts who typically need to support over 1000 employees, often in separate locations.
The immersion experience includes advice on building best-practice foundations, scaling M365, streamlining device management, as well as training & user adoption to boost return on investment. Customers can also opt for a bespoke experience to help solve a specific organisational or sector challenge they may have.
The technologies covered as part of the experience include Windows11, Teams & Teams with Calling, Azure Virtual Desktop, Change Management & User Adoption, M365, Windows, Devices, Peripherals, Apps, M365 Support Services, M365 Backup-as-a-Service and Licensing.
Telefónica Tech has been a Microsoft Partner for over 25 years with proven technical capability demonstrated via our Microsoft competencies and advanced specialisations: Azure Expert MSP, Inner Circle member, CSP Direct, LSP, Surface Partner, and FastTrack
More about our Customer Experience Centre, including details on how to book your session
*IDC’s - Evaluating the Business Case of Microsoft Surface, September 2022